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Gift Cards

General FAQ's

General FAQ's

What payment types do you accept?

We accept Visa, MasterCard, Discover, and American Express Credit cards and gift cards, Bank debit cards, and PayPal.

 

Is your site secure?

Yes! You will see either a little lock in the corner next to our URL, or the HTTPS that designates that our site is secure, depending on what type of browser you are using.

 

How much will it cost to ship my order?

We use a combination of FedEx, UPS, and USPS. Rates will vary across different carriers depending on size and weight of your total order.

 

Do you ship internationally?

At this time we are only able to ship to Canada. 

 

How fast will I receive my order?

We've worked to create a fast, efficient and fair system for order processing and shipping. We know you want your order quickly, that's why we strive to ship most orders stocked in our warehouse within 24 hours and will arrive at your doorstep within 3-5 business days!

 

What is your return policy?

You can find our full return policy on our Shipping & Returns Page…

 

When can I expect my return to be processed?

Once we receive your return we will refund the original form of payment. Every bank and credit card company have different policies on how quickly they will refund your money. Most refunds process within 3-5 business days; however, it may take longer depending on the institution.

 

Do you offer gift wrap?

If you either purchase in-store, or choose curbside pick-up, we do offer free gift wrap! If you are shopping online in a region where pick-up is not an option our shipping team will jazz up the shipping box for you.

 

Can I include a gift message?

Of course! During checkout there is a place for comments. Just place your message there and our shipping team will write out a card to include in your shipment.

 

How do I cancel or modify my order?

If you need to cancel or modify your order you can email us at [email protected] or give us a call at 785-331-3218. Please have your Order or Invoice number handy.

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